Shipping policy
Last updated: November 8, 2026
ASERA BLACK — ORDERS, PROCESSING & SHIPPING
Thank you for shopping with Asera Black — A Hudu and Hands Co. Every order is handmade, prayed over, and prepared with intention. Please review the information below before purchasing.
Order Processing
Please allow 7–14 business days for production before shipping. Business days exclude weekends and recognized holidays. Each item is made with care and intention.
Shipping transit time is additional and begins once your order ships. Custom products and specialty spiritual work may require additional preparation time, which will be communicated when applicable.
Shipping Destinations, Methods & Costs
We currently ship to eligible destinations within the United States.
Shipping charges, available delivery methods, and estimated transit times are displayed at checkout. Rates are calculated based on your destination, package weight, and selected shipping method.
Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances.
Order Tracking
Once your order ships, you will receive a shipping confirmation with tracking information when supported by the selected shipping method. Please allow time for the carrier to scan your package and update tracking.
Local Pickup & Hand Delivery
Local pickup or arranged hand delivery may be available for qualifying orders. Availability, location, and timing must be confirmed in advance. Please do not arrive at a location without an agreed-upon appointment.
Packaging
Every order is carefully packaged to help protect your items during transit. Depending on your purchase, packaging may include kraft herb pouches, amber jars, glass intention-oil bottles, velvet drawstring bags, glass candle jars, protective shipping materials, and branded packaging.
Shipping Address Accuracy
Please double-check your complete shipping address before completing your purchase. Include any apartment, suite, or unit number.
Customers are responsible for providing accurate delivery information. If you notice an error, contact us immediately. Address corrections cannot be guaranteed once preparation for shipment has begun and cannot be made after the package is in transit.
Asera Black does not offer refunds or replacements for packages lost or misdelivered because an incorrect or incomplete address was provided, except where required by law.
Lost, Delayed, or Missing Packages
If your package is delayed or appears lost in transit, check your tracking information and contact us so we can help investigate with the carrier.
Packages marked delivered but subsequently missing or stolen are not eligible for refunds or replacements, except where required by law. Please check with household members, neighbors, and the carrier before contacting us.
Carrier delays alone do not automatically qualify an order for a refund. Any resolution for an undelivered order will be handled according to the circumstances and applicable law.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly with:
- Your order number
- A description of the issue
- Clear photographs of the item and shipping packaging
Keep the item and all packaging while we review your concern and arrange an appropriate resolution. Please do not return an item without contacting us first.
Order Changes & Cancellations
Contact us as soon as possible to request an order change or cancellation. Because products are handmade and made to order, requests cannot be guaranteed once preparation, customization, or spiritual work has begun.
Orders cannot be changed or cancelled once they are in transit. Any approved refund will be issued to the original payment method. Your bank or payment provider may require additional processing time.
All Sales Final & Custom Orders
All sales are final. We do not accept returns or exchanges for change of mind due to the hygiene, safety, and personal-use nature of our handmade spiritual products.
Custom spiritual products are prepared specifically for an individual and are generally non-refundable once preparation has begun. Please review our Return and Refund Policy for complete details.
These terms do not limit any rights or remedies provided by applicable law, including those relating to damaged, defective, incorrect, or undelivered goods.
Contact Us
For shipping questions, address corrections, or order concerns, email aserablackahuduandhandsco@gmail.com or use the Contact page at aserablack.com.