Frequently Asked Questions
Are your products handmade?
Yes. Every Asera Black product is prepared by hand, with prayer and intention. See each listing for details about that offering.
What does Hoodoo mean in your practice?
Hoodoo, also called rootwork or conjure, is the Black American spiritual tradition at the heart of my work. My practice centers on roots, herbs, prayer, ancestral connection, and intention.
Why “Hudu”?
I chose Hudu as a personal expression of my connection to Hoodoo, my ancestors, and the roots I am reclaiming. Learning about my Igbo ancestry through my DNA results has made that connection even more meaningful to me.
For me, the name holds both my Black American roots and my connection to Africa. It honors the people who came before me and the traditions I carry forward through my hands. A Hudu and Hands Co. is part of that remembrance.
Can anyone use your products?
My products are available to anyone who feels called to them and approaches this tradition with respect. I honor Hoodoo’s Black American roots. House of Roots & Bones is a space specifically for Black community and learning.
Do you do custom work?
Yes. Contact me about custom mojo hands, personalized blends, and custom candle work. We’ll discuss your intention, available options, pricing, and preparation time before you order.
How do I use your products?
Follow the directions and warnings on the specific product listing and label. Spiritual herbs are for candle dressing and home cleansing only—they are not bath blends or intended for skin use.
Oil uses vary by formula. Do not assume every oil is suitable for skin. Follow the safety instructions provided with candles, scrubs, and all other products.
What if I have an allergy?
Review the ingredients and allergy notices before ordering. Contact me with questions, especially if you have a nut allergy. Do not use a product containing an ingredient you are allergic to.
How long does it take to receive my order?
Please allow 7–14 business days for handmade production before shipping, excluding weekends and recognized holidays. Shipping transit time is additional.
Custom or specialty orders may require additional preparation time, which will be communicated when applicable. Contact me before ordering if you need an item by a specific date.
Where do you ship?
Asera Black currently ships to eligible destinations within the United States. Shipping rates, available delivery methods, and estimated transit times are shown at checkout. Delivery dates are estimates.
Will I receive tracking information?
Yes, when tracking is supported by your selected shipping method. You’ll receive a shipping confirmation once your order ships. Tracking may take time to update after the carrier receives your package.
Do you offer local pickup or hand delivery?
Local pickup or arranged hand delivery may be available for qualifying orders. The location and appointment must be confirmed in advance. Please do not arrive without an agreed-upon arrangement.
Can I change or cancel my order?
Contact me as soon as possible. Changes and cancellations cannot be guaranteed once preparation, customization, or spiritual work has begun. Orders cannot be changed or cancelled once they are in transit.
Do you accept returns or exchanges?
All sales are final. Due to the hygiene, safety, and personal-use nature of handmade spiritual products, I do not accept returns or exchanges for change of mind.
If your order arrives damaged, defective, or incorrect, contact me promptly so I can review the concern and arrange an appropriate resolution. Please see the Return and Refund Policy for full details and any rights provided by law.
Are custom orders refundable?
Custom spiritual products are prepared specifically for an individual and are generally final sale once preparation has begun, except where otherwise required by law or stated in the Return and Refund Policy.
Readings and altar work are non-refundable once the service or preparation has begun.
What if I entered the wrong shipping address?
Please double-check your complete shipping address before purchasing, including apartment, suite, or unit numbers.
Contact me immediately if a correction is needed. Changes cannot be guaranteed after preparation for shipment begins. Refunds or replacements are not provided for packages lost or misdelivered because an incorrect or incomplete address was supplied, except where required by law.
What if my package is delayed or missing?
Check your tracking information first. If your package appears lost in transit, contact me so I can help investigate with the carrier.
If tracking shows delivery, check with household members, neighbors, and the carrier. Packages marked delivered but subsequently missing or stolen are not eligible for refunds or replacements, except where required by law. Please review the Shipping Policy for complete details.
What if my order arrives damaged or incorrect?
Email aserablackahuduandhandsco@gmail.com promptly with your order number, a description of the issue, and clear photographs of the item and shipping packaging.
Keep the item and all packaging until the concern is resolved. Please do not return anything without contacting me first.
Do you offer card readings?
Yes. Tarot readings and divination services are available by inquiry. Contact me to discuss availability, format, pricing, and booking.
How do I contact Asera Black?
Email aserablackahuduandhandsco@gmail.com or visit the Contact page at aserablack.com.