Refund policy

ASERA BLACK — RETURN & REFUND POLICY

All Sales Final

Every Asera Black product is handmade and prepared with intention. Due to the personal-use, hygiene, and handcrafted nature of our spiritual products, all sales are final. We do not accept returns or exchanges for change of mind.

This includes intention oils, spiritual scrubs, spiritual herbs, mojo hands, and candles.

Custom Orders & Spiritual Services

Custom spiritual products are prepared specifically for an individual and are final sale once preparation has begun. Personalized blends, custom mojo hands, custom candles, readings, and altar work are non-refundable once preparation or the service has started, except where required by law.

Payment covers time, materials, preparation, and services provided. Spiritual outcomes are personal and cannot be guaranteed.

Cancellations

Please contact us as soon as possible to request a cancellation. Cancellation is not guaranteed and may not be possible once preparation, customization, or spiritual work has begun.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at aserablackahuduandhandsco@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and shipping packaging

Keep the item and all packaging until the issue is resolved. We will review your concern and arrange an appropriate replacement or refund when warranted. Please do not return an item without contacting us first.

Shipping Addresses & Missing Packages

Please double-check your complete shipping address before purchasing. Customers are responsible for providing accurate delivery information.

We do not offer refunds or replacements for packages lost or misdelivered because an incorrect or incomplete address was provided, or for packages marked delivered but subsequently missing or stolen, except where required by law.

If your package appears lost in transit, contact us so we can investigate with the carrier and determine an appropriate resolution. Carrier delays alone do not automatically qualify an order for a refund.

Approved Refunds

If a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to process and post it.

Your Consumer Rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law, including those relating to damaged, defective, incorrect, or undelivered goods.

Contact

For order concerns, email aserablackahuduandhandsco@gmail.com or use the Contact page at aserablack.com.